By Dominic Pozzoni, Director Of National Offices and Head of Colliers Manchester – joint leasing office advisers at Exchange Quay with Canning O’Neill
To achieve successful occupier retention, landlords must focus on building strong relationships with their occupiers and it doesn’t have to start at the break clause or lease events. Exchange Quay operates a highly successful tenant support strategy that helps to maintain a close and open dialogue with its occupiers to support their evolving needs, irrespective of where they are in their lease terms.
Fostering and forging partnerships with occupiers and having a long term, proactive and responsive management approach to accommodate their changing requirements, whether that’s growth or differing business needs, leads to higher occupier satisfaction and collaboration which ultimately, allows for businesses to establish long term relationships.
The recent commitment by multiple occupiers at Exchange Quay is testament to this proactive management style, to support their ongoing journey, with five existing businesses regearing their leases to expand into 20,300 sq ft of combined office space, with 40 years lease terms overall. Analysys Mason, Philips & Cohen, Infinity Tracking, TTI and North West Employers benefitted from this management strategy and flexibility which continues to support the evolving needs of occupiers – and they didn’t have to wait for a break clause to communicate their immediate and future business goals and requirements.
Prioritising and listening to the needs and demands of modern occupiers, coupled with the delivery of first class on-site amenity, a stimulating and healthy working environment, eco initiatives and continually expanding new offers such as Plug & Play space, provides occupiers all options when considering their office requirements, as well as focusing on the health and wellbeing of their staff.
Surpassing the expectations of occupiers and maintaining an enhanced, healthy and open dialogue is paramount to their retention for the long term and Exchange Quay is an excellent example of this.
More information:
- Dominic Pozzoni: https://www.colliers.com/en-gb/experts/dominic-pozzoni
- National Offices: https://www.colliers.com/en-gb/services/national-offices
- Colliers Manchester: https://www.colliers.com/en-gb/united-kingdom/cities/manchester
Written by:
Dominic Pozzon
11/03/2025