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NewFlex takes 25,000 sq ft at Exchange Quay

The flexible workspace group is to give its Serendipity Labs brand a European debut later this year, having taken five floors within Building 7 at the 435,000 sq ft complex.

Serendipity Labs is to launch its maiden Manchester space in October having signed a five-year lease, according to the company’s website. It will be the brand’s largest office to date, and first outside of the US.

“The Serendipity Labs mission is to offer trusted knowledge workers inspiring, enterprise-level workplaces that align their work life with their lifestyle,” said John Arenas, chairman and chief executive of Serendipity Labs.

“Our upscale design sets us apart from other shared office operators, but we also we meet international corporate standards for privacy,
confidentiality, and security.”

The Exchange Quay site is NewFlex’s second in Greater Manchester, following the launch of Bold at Bauhaus earlier this year.

Steve Jude, chief executive of NewFlex, said: “The opening of the world’s largest Serendipity Labs centre in Manchester is an incredible milestone for NewFlex as we seek to change the way people look at offices.

“This prestigious new centre will cater to all businesses as they seek flexible and agile workspaces as employees continue to practise hybrid working.”

Exchange Quay is owned by funds advised by Ekistics Property Advisors and is managed by Till Asset Management.

Les Lang, director at Till AM, said: “Exchange Quay is the best office campus in Manchester, with unrivalled amenities. The addition of this quality of flexible workspace makes the offer at Exchange Quay complete and we are delighted to be working in partnership with NewFlex.

“Together, we are investing £3m into this facility in order to create a cutting-edge option on the campus.”

Colliers’ flex space team advised the Till and Ekistics on the Serendipity deal.

Patrick Kennedy, regional head of flexible workspace at Colliers, said: “Serendipity Labs is an excellent addition to the Manchester market, which will continue to appeal to an array of businesses attracted by the extensive on-site leisure and retail amenities.

“Serendipity Labs will provide an additional offering to Exchange Key, providing high-quality flexible workspace, a widespread events programme and access to meeting rooms for the wider community.”

The Serendipity deal is the fifth major flex agreement Colliers has brokered in the last 18 months.

In January 2021, Colliers advised on a deal that saw Hana take 32,000 sq ft at Baring’s Landmark. The following month, Orega took 30,000 sq ft at Arkwright House.



Manchester office campus wins recognition for introducing EV Charging Pods

Exchange Quay, Manchester’s flagship office campus, has won three Green Apple Environment awards this year for the installation of a series of electrical vehicle (EV) charging pods, designed to prepare the building and its occupiers for the future, as well as support a more sustainable way to travel.   The EV pods were built and installed by Manchester-based The Pilot Group.

The Green Apple Environment Awards took place at the Houses of Parliament, Palace of Westminster in London. The awards, first established in 1994, recognise, reward and promote environmental best practice around the world.  Exchange Quay were recipients of a Gold Award for Property Management (in top 3 of this category); Bronze Award for Carbon Reduction and Bronze Award for Pollution Control.

Following the government initiative to stop the production of petrol and diesel cars from 2030, the project at Exchange Quay initiated in 2020 was to provide an electrical infrastructure for 10 EV charging pods within the firm’s multi storey car park, with a view to installing a further 10 in 2021 to help an increase in customers converting to electrical cars.

The EV charging pods were installed within the ground floor of the visitor parking bays to maximise use of these bays for occupiers and visitors alike. The pods offer customers the benefit of charging their cars in a sheltered and secure place whilst they work.

In addition to future proofing the car park, the new scheme has received an influx of positive feedback, encouraging occupiers to reduce their CO2 emissions and persuading current occupiers to introduce a salary sacrifice scheme to inspire employees to make the switch to electrical vehicles.

The firm chose to install the Plus version charging pods which offer a more user-friendly display and provide access to two charging connectors, resulting in less infrastructure needed to install the charging points as one unit can power two bays at the same time.

Les Lang, Director, Till AM commented:

“Our vision behind the installation of the EV pods was to be ahead of the curve with economical changes and mindset of ‘going green’.  By installing the charging pods, we have helped Exchange Quay customers purchasing electric cars who may not have been able to without this resource, creating a safer and cleaner environment for future generations.”

“We believe that the introduction of our EV charging pods will not only assist, but encourage our customers and clients to make a ‘greener’ choice when choosing their next car.  Our clients are now receiving numerous enquiries from potential tenants that they would like to lease bays with EV charging capabilities which is something we will investigate moving forwards.”

FRENCH MULTINATIONAL CHOOSES EXCHANGE QUAY FOR FIRST NOTHERN BAS: Egis To Create Jobs In Manchester To Service New Local Government Contract

French multinational company, Egis, has selected Manchester office campus Exchange Quay for its first northern base. The news follows the announcement earlier this year that the organisation, which operates in the construction engineering and mobility services sectors, has been awarded a multi-year contract by Transport for Greater Manchester and the 10 Greater Manchester local authorities to help deliver the UK’s largest Clean Air Zone.

Egis has signed an initial five year lease term for 4,775 sq ft of offices on the third floor of Building 8 at Exchange Quay, representing the company’s third UK office and its first in the north. The new Manchester office will be predominantly made up of new recruits, with the move signalling some 60 new jobs for the region.

Building 8 at Exchange Quay has recently benefitted from investment into its reception as part of a wider £500K investment programme being undertaken by Till Asset Management, acting on behalf of Exchange Quay. The deal to Egis is the third letting that has completed in close succession within the building, following deals to RW Invest and Debt Support Services.

Manchester’s Exchange Quay has 435,000 sq ft of Grade A office space and currently accommodates more than 4,000 workers. The team reports a high level of enquiries for office accommodation which it attributes to the increased emphasis occupiers are placing on employee Wellbeing in a response to the pandemic.


Liam MacCarthy, Director at Till Asset Management, said;


“To have succeeded in attracting Egis to Exchange Quay following their extensive search covering the whole of Greater Manchester is testament to the environment we have created here and the people who work tirelessly to ensure that the occupier experience is second to none. The scheme always ticks boxes on location, flexibility of suites, potential to expand within the development and the range of transport options we have, but it is always the intangible ‘feel’ of the place that companies find inimitable. We have welcomed many high-profile organisations to our tenant mix this year and look forward to Egis becoming operational later this year.”


The fit-out works are being undertaken by Aztec Interiors with Egis taking occupation of its new office before the end of the year.


Nigel Coltman, Greater Manchester Clean Air Zone Managing Director at Egis said,

“We’re delighted to not only be a part of a prestigious project within Greater Manchester, but to also be moving into our fantastic new space at 8 Exchange Quay and setting up our first northern base in the UK. Being a sustainably focused company, it was important for us to choose an office base in an area that had a focus on regeneration and innovation and Exchange Quay was the ideal choice. The location is great for transport links around Greater Manchester and there is a sense of community across the Exchange Quay campus which I know our employees will really enjoy and play a part in. We’re delighted to be moving in and look forward to our future here.”


Colliers and Canning O’Neill are joint agents on the scheme and CBRE acted on behalf of Egis.



Manchester office campus Exchange Quay has confirmed a new letting to Sopra Steria, a European leader in consulting, digital services and software development.

Sopra Steria has signed a ten year lease for 10,000 sq ft of offices on the top floor of building 8 at Exchange Quay. The firm will be uniting its North West staff from three former regional offices into the new northern Headquarter operation at Exchange Quay to enable greater collaboration in an enhanced environment.

Building 8 at Exchange Quay has recently benefitted from investment into its reception as part of a wider £3M investment programme being undertaken by Till Asset Management, acting on behalf of Exchange Quay. The deal to Sopra Steria is the third letting that has completed in close succession within the building, following deals to RW Invest and Debt Support Services.

Exchange Quay, comprising 435,000 sq ft, is one of the largest office developments in the Northwest with over 4,000 workers. The team continues to receive a high level of enquiries from companies who are seeking contemporary Grade A office accommodation together with a host of amenities designed to boost employee wellbeing.


James Dickinson at Canning O-Neill, joint agent on Exchange Quay with Colliers, said;

“We are delighted to welcome Sopra Steria to Exchange Quay and feel that this latest letting is testament to the environment the team has worked so hard to create, where employee wellbeing and occupier experience are of utmost importance.”


Liam MacCarthy, Director at Till Asset Management, said;


“We have recently enjoyed multiple lettings within building 8 and we feel this is reflective of the Exchange Quay’s overall attraction. Post-pandemic, we are seeing more companies placing greater emphasis on employee wellbeing, and this scheme has it all when it comes to location, flexibility of office space and the wide range of transport options available. We have welcomed many high-profile organisations to our tenant mix this year and look forward to Sopra Steria becoming operational later in the new year.”


Andy Hepworth, Operations Director, Sopra Steria said;


“Sopra Steria is transforming the way we work, and Exchange Quay is offering just the right environment and location for our new North West Hub. It will provide our colleagues and visitors with the means to work more effectively, in a bright new space that fosters the more hybrid and collaborative culture that we are introducing.”


The quoting rent on Exchange Quay is £21 per sq ft plus car parking and agents are Canning O’Neill and Colliers. Vail Williams acted on behalf of Sopra Steria.

Exchange Quay – A sense of place, biodiversity and community key to leaving remote working behind?


September 2021 – As the evolution of the workplace has been greatly accelerated during the extended WFH experience due to the pandemic, it’s never been more important to improve and expand the amenities offered and develop greater community spirit to help workers transition back into the office environment.

That’s why at Exchange Quay, where we welcome more than 4,000 workers every day, we continue to invest in the office experience and environment, making it a great place to work and socialise with colleagues.

Our flagship campus now enjoys an expanded site-wide amenity offer with the launch of a new look restaurant, a raft of new events for occupiers, as well as health and wellbeing initiatives and we also welcome 40,000 buzzing new tenants as part of our new biodiversity improvement initiative.

All this is designed to enhance the office working experience and environment, boost productivity, retain and attract talented people for our business tenants and drive engagement, as well as boost community spirit – key to encouraging people to return to office life.

Having more great places to enjoy lunch with colleagues, a business meeting, break out get togethers over a coffee or to socialise after work is what many of us have missed with remote and isolated working.  We have recently enjoyed the launch of a new restaurant – Quay Kitchen – a sub brand from the stable of our existing tenant Bean Coffee.

The new look restaurant, which is now open, includes a new outdoor area, as well as a ‘grab and go’ express lane.  It has a quality food offer with future plans to introduce more health and wellbeing products, alongside the brand’s continued sustainability commitment. Bean Coffee @ Exchange Quay also has a new ‘Ready to Go’ food offer which includes a range of Vegan products.

One of our most exciting schemes this year is to transform the business park into a haven for birds, bees and pollinators with the introduction of 40,000 new workers to Exchange Quay.  Our buzzing new tenants form part of our site-wide biodiversity scheme and our commitment to ongoing investment in sustainability – Investing in biodiversity on site will pay environmental dividends for years to come and benefit not only Exchange Quay, but the entire community of Manchester.

The project includes planting 850 bee friendly plants and wild flowers, installing homes and habitats for wild bees, an insect hotel and the introduction of managed honey bee colonies housing up to 40,000 worker bees on the rooftop (20,000 per colony).  The scheme also will plant 10 trees.

While the pandemic has seen many tenants forced to work from home, activity on site has been busier than ever.  A long term commitment to support the natural environment sees Exchange Quay at the forefront of reimagining workplaces post-Covid.  Creating a place where nature thrives is good for the planet and for the people that work on site.

Our biodiversity programme will be an integral part of future on-site engagement, giving tenants and visitors alike the chance to explore the vital contribution bees and pollinators make to the natural environment. In the near future, tenants will be offered the chance to participate in bee keeping workshops and can book a walking tour of the on-site biodiversity scheme.

The health and wellbeing of our workers is paramount and we have many new initiatives launching with a diverse range of events open to occupiers from Pilates and Yoga to HiiT classes delivered by tenant Pure Gym.  A successful events programme is already underway including Pizza on the Podium, Crazy Golf, F1 Pitstop Challenge, Bee Masterclasses and Hanging Basket tutoring with much more planned this year.  Our Winter activity programme is currently being planned and will include wreath and craft-making workshops and more fitness classes.

We are excited that our new biodiversity programme makes our office development Britain’s most pollinator friendly workplace – who wouldn’t want to return to the office where you can share this wonderful natural sanctuary with colleagues and enjoy a collaborative, cohesive community?

EXCHANGE QUAY ADOPTS CBRE’S ‘HOST’ PROP TECH SERVICE TO ENHANCE OCCUPIER EXPERIENCE People-led, tech-enabled platform to help occupier employees do their best work

Exchange Quay, Manchester’s flagship office campus, has launched CBRE’s ‘Host’ service, a people-led, tech-enabled platform designed to deliver world class customer experience for occupiers, as well as integrate property management using a single mobile app.

The roll out of Host follows the implementation of a dedicated placemaking and customer experience strategy for Exchange Quay also operated by managing agents CBRE, responsible for property and estate management.

CBRE’s placemaking team is appointed to drive the activation and engagement strategy onsite, working with Till AM.  To support the delivery onsite, CBRE has also recruited two dedicated Front of House Hosts who will play an important role helping to engage occupiers, manage the app content and facilitate occupier events.

In light of the recent home working trend in response to the pandemic, landlords must now incentivise tenants to invest more time and money back into community and are tasked with differentiating the office as a more appealing, productive and collaborative space to work.  Tenants and occupier workforces are demanding more from their buildings and reimagining the space in a post-Covid climate is essential.   Host has been adopted to address this and further enhance the occupier experience.

Led by CBRE’s Host professionals, it is a tailored experience platform that connects employees to their work environments, amenities and communities that matter most.  It allows Exchange Quay to manage workplace needs through an innovative, branded Host mobile app which makes it easier for occupiers to discover, access and manage all it has to offer, as well as experience the full value of the building by elevating on and off-site amenities.

Occupiers have direct access to amenities via a single, customer-facing, intuitive app from news and communications, food and beverage e-commerce, events and classes, concierge services, retail offers and perks to community and wellness initiatives, amenity bookings, service requests, access management and more.

The app data can also be matched with insights from the site team, providing actionable intelligence used to further enhance and drive delivery to occupiers.   Occupiers gain on-demand access to perks and amenities which improves productivity, happiness and wellbeing; they enjoy easy, self serve connection, gain valued awareness of building amenities and operations and have a real sense of community at the touch of a button.

The soft launch of the Host service has been used to engage and welcome tenants and workforces back onto site at Exchange Quay from return to work checks, health and safety policy, updates and announcements on what’s changed since lockdown to live events.

Initiatives to put occupiers at ease on return have included weekly HiiT, Yoga and Pilates classes to post-lockdown and working from home ‘Feel Good Boxes’, powered by Host Connect, a scheme to engage and ease everyone back into work on-site.  Recent events include Olympic Sports Day; Street Food Markets and F1 Pitstop Challenge with plenty more planned during winter.

Les Lang, Director, Till AM said:

“We are delighted with the response from our tenants and workforces since soft launching the Host service designed and managed by CBRE.  It truly offers us world-class property technology that ultimately makes Exchange Quay an even better place to work and supports our strategy for a collaborative, cohesive community.”

John McHugh, CBRE’s Head of Host, Place & Community commented:

“The Host technology complements the integral role placemaking plays in our sense of place and our proposition.  We already have more than 400 users and look forward to seeing more people access this high quality service as we roll it out fully over the next quarter.”